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‎10-13-2026 03:04 AM - edited ‎10-13-2026 03:05 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M776dn

I need help finding an escalation path for support on a broken enterprise laserwriter (in UK).  It failed after a few weeks and an engineer diagnosed a main board failure.  He promised to order and fit a new board and hasn't returned.  I have been chasing the support team for 4 months and got no progress, just "we'll get back to you".  Needless to say they never do.  This is causing significant disruption to our business.  How can I escalate this to senior management to get a resolution?

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‎10-13-2026 05:48 PM

HP Recommended

I would suggest you light a fire under the vendor you bought it from and get them to get HP to fix it. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-14-2026 02:32 AM

HP Recommended

I bought the product from HP, with a 3 year on site support contract! 

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