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‎05-21-2020 11:26 AM

HP Recommended
Product: HP Laser Jet P2035
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

We're having an issue with our printouts concerning a Laser Jet P2035 model. The issue as I understand it, is whether HP has a driver that will be compatible with later Windows model software and devices. The surface pro runs a ARM 64-bit processor. Apple will also be converting to this type of processor.  Something about the surface pro software, and the HP printer driver are not compatible. The printer however is a work horse. Is there a way to fix the missing letters in printouts from Microsoft word, plus Adobe Acrobat Pro DC? 

 

1 REPLY 1

‎05-21-2020 12:56 PM

HP Recommended

Hi,

The drivers are already integrated into Windows 10, you should plug the printer and print.

 

Please print an internal report as following:

Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs are printing.

 

May you see any similar results on the printed report?



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