THE WORST SOFTWARE

[TL20201]

HP IS THE SOFTWARE AND IN THE WORLD. THEY HAVE PROVIDED NO ASSISTANCE IN FIXING THEIR UPDATED APP THAT IS NOT WORKING. 

[Dragon-Fur]

@TL20201 

Welcome to the HP Community --

Stomping and yelling sometimes works as a means to get attention.

Not receiving the help you need is frustrating.

If you wish to do so, you can ask for help here in the HP Community.

If your intent is only to voice your opinion, that part is done.

What if ...

If you are referring to the "HP App" that is replacing HP Smart, then - true -- the "HP App" is very different.

I believe the intent is that the HP App be a "one stop shop" for printers, computers, and accessories (all things not printers and computers).

At least at present, the "One Stop" does appear mostly directed at your supported HP Printer and the features that were part of HP Smart.   

The HP Smart menu bits are still available - instead of a single "Smart" menu with point-and-click tiles and features, the HP App presents the content in a scroll up and down format to find what you want.

The following is not meant to change your mind about how you feel -- 

The video is a fairly good introduction and might at least clarify some of what the application is intended to do for us.

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – Read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[TL20201]

Thanks for your response. I can not even access the app anymore, because when I go to log in, the app states it has sent a 6-digit verification code to my email on file, and for over an hour I have not received any verification codes, despite checking my primary inbox, spam, and junk. I have also re-requested the code 4 times and have not received any code. I am sure the app is great if only HP would actually email the verification code.  HP has done nothing to help solve the issue. I am stuck at a login screen, unable to access my app because no verification codes are coming to my email. 

[Dragon-Fur]

@TL20201 

OK - makes sense.

I cannot help directly -- I do not work for HP - I do not have (or want) access to your private information.

I will push a request for an agent assist to help you get this sorted.

What can our HP Community do?

I've forwarded your concerns to our Moderators for review and next actions.

When there is a response, look for a message here before the agent uses other methods to contact you.

================================================

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"