The printer alternated printed and blank pages

[Stumble1]

I have a HP 1022 that alternates printing a blank page after every printed page. The printed pages are in order and if i pull out the blanks the document looks correct. I have tried replacing the pick up roller and the seperator pad but neither helped. I thought it might be a software issue, but I have a second HP 1022 and it is working fine. 

At this point I am out of ideas.

[The_Fossette]

Hi @Stumble1,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is printing a blank page after every printed page.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Right-click the Phaser printer and go to Printing Preferences
2. Then select the down arrow next to Paper and then Separators
3. The dropdown in the pop-up set it to No Separators

If the issue persists, follow the steps in the below article and check if it helps.

http://hp.care/2Ewy0Oy

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Stumble1]

-The printer was last working a few months ago. 

-The only software changes have been regular updates to the OS. I am currently using MacOS High Sierra 10.13.2

-I have tried replacing the pick up roller and the seperator pad. Plus deleting the printer and adding it back. I looked for updated MacOS drivers but didn't see any.

I am not sure how or where to right click on the "phasor printer." If I go to 'System Preferences' and click on the printer the only option is to clean the printer head. 

If i follow the link provided I do not see a place to download the firmware, nor is my operating system listed.

[The_Fossette]

@Stumble1,

Thank you for the information.

I recommend you follow the steps in the below article to reset the printing system.

http://hp.care/2rwq5cG

Then follow the steps in the below article to install the printer.

http://hp.care/2sYLagB

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Stumble1]

So I reset the printer system, and the same problem reoccurs. 

I should not that i have an identicle hp 1022 and it is working fine. Leading me to believe that it may be an issue with either the firmware or hardware of the malfunctioning printer. 

[The_Fossette]

@Stumble1,

Thank you for keeping me posted.

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it goes.