12-23-2019 08:17 PM
Every time I go to setup my printer to my computer to the wifi, it says my password is wrong for my internet but it isn't. Even if I type it slow it still wont and i have even tried my old password.
12-26-2019 07:54 AM
Welcome to the HP Support Community. I'd be happy to assist you. Let us use the WPS method to connect the printer to the wireless network.
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Hope this helps! Keep me posted.
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I am an HP Employee
12-26-2019 08:11 AM
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