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The printer setup says my wifi password is wrong when its not.

LaserJet pro M15w
macOS 10.13 High Sierra

Every time I go to setup my printer to my computer to the wifi, it says my password is wrong for my internet but it isn't. Even if I type it slow it still wont and i have even tried my old password.


HP Support Agent
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Message 2 of 3
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HP Recommended

The printer setup says my wifi password is wrong when its not.

Hi @BOS2019

Welcome to the HP Support Community. I'd be happy to assist you. Let us use the WPS method to connect the printer to the wireless network.

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.


    The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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Message 3 of 3
Flag Post
HP Recommended

The printer setup says my wifi password is wrong when its not.



If the procedure proposed by @Kumar0307, does not work for you, I sent you a private message with a procedure to reset the printer to the factory state with NVRAM Init.

Please do not hesitate to solicit us in case of need.


I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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