• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎05-12-2020 08:51 AM

HP Recommended
Product: HP Laser jet Pro M118DW
Operating System: Microsoft Windows 8.1 (64-bit)

HI,

I just receaved my new printer Laser Jet Pro M118DW, I was supprise when I open the box and saw no toner in the printer.  So I imagine it is impossible to install the software correctly and open the printer whitout toner?  Is there someone can confirm that is the problem because my printer doesn't work.  I think it is the problem.   How Hp sell printer whitout toner? 

 

Excuse my english I speak french and I was unable to find the french option

2 REPLIES 2

‎05-12-2020 10:12 AM

HP Recommended

This printer uses a 2 part system so you should have a drum unit and a toner cartridge. If they were missing from the box that is a problem for sure. You should contact the people you purchased the printer from as toner is included with this unit and if it is not there then either someone returned a unit without toner or the dealer removed the toner. Recheck all your packaging carefully to make sure the toner is not in the styrofoam packaging.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-12-2020 12:42 PM

HP Recommended

Thanks for your help.  I finally found the problem, No problem at all, it is just because I didn't have the user guide to help me and now I know how it works.  I download the user guide on HP webside who gave me more informations.

 

Again excuse my english I speak french

 

Thanks again

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.