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‎06-06-2016 03:51 AM

HP Recommended
Product: HP LaserJet CP6015n

Hello,

 

   We have some problems printing in out CP6015n. We get one green bar on top of paper. You can see attached photo. Transfer kit have 59% remaining.

 

Regards

 

problema_hp_p.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2016 06:09 AM

HP Recommended
The mechanism that cleans the transfer belt is part of the transfer belt assembly.

There is a long flexible cleaning blade that wipes the toner off into a channel and then auger moves the toner out to the waste bottle.

In your case it looks like a section of the blade has failed, or possibly the toner is not being moved out of the channel and so much has built up that it is coming back out onto the belt at the weakest point.

Since it seems the belt has failed and it's not at its end of life you might be able to get it replaced as a warranty part.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.

View solution in original post

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3 REPLIES 3

‎06-07-2016 07:55 PM

HP Recommended
That might actually be a transfer belt problem.

Open the side cover and Slide the transfer belt partially out of the machine and see if there is a line on the Belt matching the line on the paper.

It may be that the belt is not being cleaned properly and the toner that is staying on the belt is being transferred to the paper.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.

Was this reply helpful? Yes No

‎06-08-2016 12:54 AM

HP Recommended

Yes, I can see that line. Then, where is the problem? Transfer belt or any other piece which cleans the transfer belt?

 

 

 

transferbelt.jpeg

Was this reply helpful? Yes No

‎06-08-2016 06:09 AM

HP Recommended
The mechanism that cleans the transfer belt is part of the transfer belt assembly.

There is a long flexible cleaning blade that wipes the toner off into a channel and then auger moves the toner out to the waste bottle.

In your case it looks like a section of the blade has failed, or possibly the toner is not being moved out of the channel and so much has built up that it is coming back out onto the belt at the weakest point.

Since it seems the belt has failed and it's not at its end of life you might be able to get it replaced as a warranty part.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.

Was this reply helpful? Yes No
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