Touch Screen Hange

[mhussein1984]

hello,

I have a problem with Printer HP LaserJet Pro MFP M127fw, suddenly Touch Screen is not working anymore, i make a troubleshoot and check everything (restart - reset) and unplugged the power cable and network Cable and pressed on power button 15 sec but the same, now i noted that when connect the printer in the network with cable or WiFi the touch screen got hang and i cannot print but ping is working when I disconnect network cable or WiFi the printer working so I'm using this printer in my office and i have to put it in network. so please help me what to do in is issue ?

[Raj1788 · Accepted solution]

@mhussein1984

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

How long are you facing this issue?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware using this link: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303419/document... 

Restart the printer and check if the issue persists.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[mhussein1984]

@Raj1788

Thank you for your replay

it's great solution

the printer is working well now after update the firmware, first after update the printer got hang again but i waited 3 to 4 min after that it's working without any problem

Thank you very much

[Flower_Bud]

@mhussein1984

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

[mhussein1984]

Hello

unfortunately, that problem is back again i cannot print or scan on the network (cable or wifi) the when printer is booting the touch Screen got hang !

even after update firmware

i got confused!

please if you have any other suggesttion please tell me.

[Raj1788]

@mhussein1984

Thanks for the reply,

I suggest you follow the same steps as suggested before.

If the issue persists, I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!