Tracking warranty claim

[mssusr9501]

Submitted a case online, system indicated warranty was still good on date of submission.  No movement on case since Dec 9, how do I find out what the status is and whether case will be processed?  Now warranty is expired on product so system will not allow me access to chat without paying for it

[tonerspills · Accepted solution]

you will probably want to contact HP by phone customer support directly

1-800-334-5144 say"laserjet" say M402- have your online case ID handy

This is a forum comprised mostly of volunteers, so you may not get an official reply back

[mssusr9501]

Thank you.

I understand your point regarding response here.

I appreciate your suggestion and info.

Just want closure if they are going to deny the claim.

Thanks again.