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‎04-24-2020 03:01 PM

HP Recommended
Product: HP LaserJet MFP M725
Operating System: Microsoft Windows 10 (32-bit)

Hi everyone,

 

I have a brand new HP LaserJet MFP M725 printer and I am receiving error "Tray 2 Lifting" . When I click on the error it says "Tray 3 empty". Both Tray 2 and 3 are completely full, I have powered off the printer as well as removed all the trays and paper. Reinserted everything and I am still receiving error "Tray 2 Lifting". Any trouble shooting advice would be greatly appreciated. Thanks

3 REPLIES 3

‎04-24-2020 05:16 PM

HP Recommended

Are all shipping locks and materials removed from the trays? Are you able to print from tray 3? If you pull the tray out there is a metal plate that is supposed to lift up, does that tray lift up freely?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-27-2020 09:04 AM

HP Recommended

All shipping locks and materials have been removed from the all of the trays. I am able to print from tray 3 but not from tray 2. Tray 2's metal plate does lift up freely as well.

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‎04-27-2020 10:38 AM

HP Recommended

Look closely in the tray 2 cavity and make sure there is nothing preventing the tray movement. We have had cases where a paper jam gets pushed into the back of the cavity and keeps the gears and switches from meshing properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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