• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

Hi my Printer is unable to print cyan and instead i get a mix of cyan and green on test pages.

 

Steps taken so far, several color calibrations, several cleaning pages, updated firmware to latest version.  could anyone tell form the provided photos what might be causing the problem? other than the color issue the device works perfectly. 

 

Samples of test pages:scan.jpegscan_20260717081118779.jpegscan_20260717082157521.jpegcleaning pagecleaning page

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.