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06-06-2020 12:11 PM
Got this printer around 10 years ago when the company I worked for at the time where going to close one of their offices. I think they bought 2-3 years before. with two paper trays and duplex it's almost sufficient to add paper once a year and forget about it.
It's been working great since then for the occasional print at home, but recently it stopped working. When I press the power button it does the usual self tests and when finished the attention light flashes orange, nothing else.
If I press the Go button for a few seconds and the release it, it sounds a bit like the engine is starting up and a few 'clicks' like it tries to pick up paper.But nothing more seems to happen and it goes back to the flashing orange attention light.
I've read a bit about the 'sticky solenoid' problem and given the age it might be a possibility. But i would appreciate some input in case it might be something else?
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Accepted Solutions
06-07-2020 06:45 AM
The sticky solenoid would give you different issues. With your explanation, it could be something simple as worn-out paper pickup roller, broken paper pickup roller or broken paper pickup shaft.
You have a lot of videos on YT on how to replace paper pickup roller, remove it, examine for any broken parts and clean it to see will this helps.
06-07-2020 06:45 AM
The sticky solenoid would give you different issues. With your explanation, it could be something simple as worn-out paper pickup roller, broken paper pickup roller or broken paper pickup shaft.
You have a lot of videos on YT on how to replace paper pickup roller, remove it, examine for any broken parts and clean it to see will this helps.
06-11-2020 09:54 AM
Thanks both of you. I have to admit a bit embarrassed, that when I first looked into it I checked back and front for stuck paper. When i looked at the paper pickup roller @Valsimot suggested I noticed there was a lid at the bottom as well. In there as a really stuck piece of a paper. Removing that made it being able to pick up paper again.
The printouts look a bit smudged now with excess toner on them. But I think that might be due to me turning it outside up and will correct itself after a few printouts.
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