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‎06-20-2019 08:24 AM - edited ‎06-20-2019 08:26 AM

HP Recommended
Product: hp color laserjet pro m252dw
Operating System: Microsoft Windows 10 (64-bit)

On my Mac I can select "two-sided printing" and it works, but on Windows only can print manually two sided? Or I just need to select some extra button/option?

I use Wi-Fi printing option on both OS's.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2019 09:14 AM

HP Recommended

Go to the printer driver properties, on your comptuer "control panel>devices and printers  right click the icon for your printer and select the printer properties in the middle of the dropdown menu. When the window opens, delect device settings and check under installed options to ensure that windows knows there is a duplex unit. 

duplex.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎06-20-2019 09:14 AM

HP Recommended

Go to the printer driver properties, on your comptuer "control panel>devices and printers  right click the icon for your printer and select the printer properties in the middle of the dropdown menu. When the window opens, delect device settings and check under installed options to ensure that windows knows there is a duplex unit. 

duplex.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-21-2019 05:03 AM

HP Recommended

Many thanks.

I installed driver as Admin under the user account and in this settings there were no options to select "duplex module is installed'. 

Screenshot 2019-06-21 at 13.46.52.png

So I login to the Admin account and select that "Duplex Module is Installed' and now seems everything works fine.

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