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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- LaserJet Printing
- UNABLE TO REINSTALL LASERJETPRO M29W&DONT KNOW ORIGINAL USER...
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04-06-2020 01:47 PM
I had printer in storage for a year. When I try to to renstall, the HP Smart app asks for the original MacBook Pro username and password used when I installed the printer the first time, which I do not have or remember. Because of this I cannot use the printer wirelessly? Does anyone have a solution, as the printer is fine, but I do have to use it wirelessly.
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Accepted Solutions
04-09-2020 04:42 AM
Hi @NANCY5419
Welcome to the HP Support Community.
I have sent you a private message with the NVRAM reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
04-09-2020 04:42 AM
Hi @NANCY5419
Welcome to the HP Support Community.
I have sent you a private message with the NVRAM reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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