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Corx
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USB Composite Device can't work properly with USB 3.0

Printer won't connect to USB, It's worked fine for 2 years.

Tried to print PDF tickets from Edge and it will not show in the print queue but prints other PDF's (linked?)

Purchased a new printer cable and i'm still getting the same issue when troubleshooting. 

USB Composite Device is an older USB Device and might not work with USB 3.0 (it's brand new)

If i unplug and restart the printer it prints the last job, so there is a connection somwehere, but it will not print on command.

uninstalled and reinstalled software. 

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HP Support Agent
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USB Composite Device can't work properly with USB 3.0

@Corx

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact Product number or the name and operating system of your computer?

Did you try with a different cable?

Try with a different port.

 

Eager to assist you!

Cheers:)

Raj1788
I am an HP Employee 

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Corx
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Message 3 of 6
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USB Composite Device can't work properly with USB 3.0

HP Colour Laserjet Pro MFP M176n

 

i have purchased a new cable (amazon basics)

i have tried the cable and into a different laptop

the printer is functioning and does print one job only when restarted

but when i connect the USB i am not receiving any notification that a device has been connected

and no jobs are being printed but remain in the print queue

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USB Composite Device can't work properly with USB 3.0

@Corx

Thanks for the reply,

 

Is the copy working fine?

Could you please help me with operating system of your computer?

Did you try connecting the printer using the Ethernet?

 

If the copy is working fine let's try uninstalling driver and reinstall the printer.

 

Eager to assist you!

Cheers:)

Raj1788
I am an HP Employee 

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Corx
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USB Composite Device can't work properly with USB 3.0

scan works 

i tried to print and i received (printer is in an error state) 

 

i am using Windows 10 on a HP Envy laptop

 

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USB Composite Device can't work properly with USB 3.0

@Corx

Thanks for the reply,

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m176-series/530... 

 

Follow the below steps to assign Manual IP:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Create TCP/IP Port: 

 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the Newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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