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‎04-02-2020 03:22 AM

HP Recommended
Product: LaserJet Pro M102W
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I hope that you can help.

I recently setup a LaserJet Pro M102W printer but the only way I can print is via the USB cable.

Every time I try to use the HP Easy Setup software to setup the wifi it gets as far as saving connection details to printer but then it fails with an unknown error.

I  have tried holding down the button with a red cross and the wifi button at the same time for 5 seconds. All that happs is the font page introducing the printer gets printed out.

I have un-plugged and re-plugged this several times.

 

Do I need to reset the printer? If so how?

1 REPLY 1

‎04-07-2020 10:41 AM

HP Recommended

Hi @Sparx1981

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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