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‎05-30-2018 03:57 PM - edited ‎05-30-2018 03:59 PM

HP Recommended
Product: m1212nf mfp
Operating System: Microsoft Windows 10 (64-bit)

I am unable to install drivers for my m1212nf mfp printer.

I download the full solution software, and run it. A prompt appears stating that it's extracting the package, displaying a progress bar. Once that progress bar reaches completion, nothing happens. The driver isn't installed.

 

I've tried doing it through windows update, no dice. I've tried device manager, but my printer doesn't even show up on device manager.

 

This printer works on all my other devices, but why not this one?

 

p.s. HP Support is, impossible to reach, just because I am out of warranty. This problem doesn't even need a warranty, your software just plain doesn't work. 

2 people had the same question
1 REPLY 1

‎05-30-2018 10:02 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Double click HpSetup.exe and follow the steps on screen to install the software.

Regards,
Shlomi



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