Solved: Unable to reinstall Laser JetPro M1536dnf MFP - HP Support Community

JPOP1918 · ‎01-18-2017

UNinstalled. Now cannot reinstall from online. (This dose not work when trying to update printer). Times out. From original disk I cannot run, something is causing the installation to need "administer rights". I am, and have tried several suggestions to be sure I have rights. PS using HP solutions tells me "HP no longer supports this prinmter".

DavidSMP · ‎01-23-2017

Hi @JPOP1918,

I reviewed the case comprehensively. Like I said before the issue was with the operating system. Great deductions on your part also. Brilliant work. Kudos to you for a job well done. 🙂

I am really happy for you. that the issue has been resolved. It has been an absolute privilege to have worked with you and shared this platform with you.:) You've been super skilled and kudos to you for that. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved.

Trust me I've done everything I can to assist you in this regard by keeping your best interest in mind. You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

--------------------------------/

DavidSMP
I am an HP Employee

View solution in original post

DavidSMP · ‎01-19-2017

Hi @JPOP1918,

Good day. May the forums welcome you! 🙂 It is a great location to find resolutions.

I reviewed the post about installing your LaserJet printer. I’ll be more than happy to assist you here. 🙂

At the outset, you’ve diagnosed the issue perfectly and performed great analysis of the situation before posting the query on HP forums.

Excellent job on that score. Kudos to you. It is always a privilege to work with technically savvy customers.

I take it as a privilege to share this platform with you. We value your relationship with HP and wish to serve you better. 🙂

For better clarity and to assist you better I would require more information regarding this.

What type of connection do you want? Is it wired, wireless or USB?
Do you get any error messages on the PC or the printer control panel?

For now please uninstall the printer from the computer by following these steps:

In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.

Then download the latest full feature software for the printer from this link: http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-LaserJet-Pro-M1536-Multifunction-Printe... This works for windows.

Then try to install the printer and check for any errors. Please let me know the exact error messages that you get on the computer and the printer control panel for me to assist you better.

Then download the print and scan utility from this link and run it to try and correct the situation.

Print and scan doctor: http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-M1536-Multifunction-Printer-series/3... Select the option under “Utility-Diagnostic Tools “ which is “HP Print and Scan Doctor for Windows” and download it and install it on the machine.

Please keep me posted as to what happens. I will definitely assist you based on the information that you give me.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

JPOP1918 · ‎01-19-2017

David,

Thanks for all the nice comments. I have tried to do all you suggested. Uninstalled everything. I have disks. They would not load program. The install started, connected printer, found printer---------------timeed out. NO INSTALL. Downloaded install package. Same thing. Found printer updating printer. Timed out. Uninstalled all I could find. Tried disks. Not administrater. Checked Win 10 says I am administrator. There have been no error messages. What else can I tell you. Having trouble with Intel Intel(R) Active Management Technology - SOL. That will not install. This is a Dell 7010. 8Gb ram. Win 10 Belarc Advisor Computer Profile

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Operating System Windows 10 Professional (x64) Version 1607 (build 14393.693)
Install Language: English (United States)
System Locale: English (United States)
Installed: 9/25/2016 4:22:18 AM
Servicing Branch: Current Branch (CB)
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

System Model Dell Inc. OptiPlex 7010 01
System Service Tag: 19GPPW1 (support for this PC)
Chassis Serial Number: 19GPPW1
Enclosure Type: Desktop

Processor a 3.20 gigahertz Intel Core i5-3470
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

Main Circuit Board b Board: Dell Inc. 0773VG A00
Serial Number: /19GPPW1/CN7220029I035A/
Bus Clock: 100 megahertz
UEFI: Dell Inc. A24 11/25/2016

Drives 485.38 Gigabytes Usable Hard Drive Capacity
411.54 Gigabytes Hard Drive Free Space

TSSTcorp DVD+-RW SH-216BB [Optical drive]

Hitachi HDS721050CLA660 [Hard drive] (500.11 GB) -- drive 0, s/n JP1570FL09XSMK, rev JP2OA41A, SMART Status: Healthy

Memory Modules c,d 8148 Megabytes Usable Installed Memory

Slot 'DIMM3' is Empty
Slot 'DIMM1' has 4096 MB (serial number E6CC6C67)
Slot 'DIMM4' is Empty
Slot 'DIMM2' has 4096 MB (serial number 618ED6EE)Local Drive Volumes c: (NTFS on drive 0) 485.38 GB 411.54 GB free Network Drives None detected

Users (mouse over user name for details) local user accounts last logon Joe 1/19/2017 3:23:12 PM (admin) local system accounts Administrator 11/19/2015 6:51:59 PM (admin)

DefaultAccount never Guest never

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Printers Microsoft Print To PDF on PORTPROMPT: Microsoft Shared Fax Driver on SHRFAX: Microsoft XPS Document Writer v4 on PORTPROMPT: WebEx Document Loader on WebEx Document Loader Port

Controllers Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02

Display NVIDIA GeForce GT 610 [Display adapter]
Gateway HD2201 [Monitor] (22.0"vis, s/n M2J8A70C07778, October 2008)

Bus Adapters Microsoft Storage Spaces Controller
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Multimedia NVIDIA High Definition Audio
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Group Policies None detected

Communications ↑ Intel(R) 82579LM Gigabit Network Connection primary Auto IP Address: 192.168.1.2 / 24 Gateway: 192.168.1.1 Dhcp Server: 192.168.1.1 Physical Address: 90:B1:1C:75:33:20 Connection Speed: 100 Mbps Microsoft ISATAP Adapter Microsoft Kernel Debug Network Adapter Microsoft Teredo Tunneling Adapter Networking Dns Server: 192.168.1.1

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HID-compliant device
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Logitech HID-compliant Unifying device (3x)
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HID Keyboard Device
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HID-compliant mouse
Logitech HID-compliant Unifying Mouse
Fax
Microsoft Print to PDF
Microsoft XPS Document Writer
Root Print Queue
WebEx Document Loader
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable Synth
Microsoft IPv4 IPv6 Transition Adapter Bus
Microsoft Radio Device Enumeration Bus
Generic USB Hub (2x)
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USB Storage Use in past 30 Days (mouse over last used for details) [Back to Top] Last Used USB 2.0 USB Flash Drive, s/n AA40000000000985, rev 1100 1/19/2017 1:21:37 PM pny USB 2.0 FD, s/n 000000000000AA23191200ED, rev 1.00 1/19/2017 1:19:44 PM Generic Storage Device, s/n 07035C2D1246EF44, rev PMAP 1/18/2017 10:57:34 PM Generic Storage Device, s/n 0701559A2E279316, rev PMAP 1/18/2017 10:55:24 PM WD My Passport 070A, s/n WXG0AC9E4789, rev 1032 1/18/2017 8:20:56 PM Multi Flash Reader, s/n 058F63666471, rev 1.00 1/11/2017 2:48:16 PM

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Last install: 1/19/2017 3:19:51 PM, check: 1/19/2017 3:15:26 PM.

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     i  Adobe Systems - Shockwave Flash version 24,0,0,194 (32/64-bit)
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     i  Apache Software Foundation - OpenOffice Base version 4.00.9783
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     i  Microsoft - Office Diagnostics version 12.0.6606.1000      i  Microsoft - Office Diagnostics Service version 12.0.6606.1000
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     i  Microsoft - Photos version 16.1118.10000.0 (64-bit)
     i  Microsoft - PrintDialog version 6.2.0.0
     i  Microsoft - SecondaryTileExperience version 10.0.0.0
     i  Microsoft - SelfCert version 12.0.6606.1000
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Installed Microsoft Hotfixes [Back to Top] Click here to see all installed hotfixes.

a. Processor clock speed is measured at computer start-up, and on laptops may be impacted by power option settings.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours. You can change it to your product key using the procedure at http://www.belarc.com/msproductkeys.html.
f. The full product key is not stored on this computer. However, the characters shown uniquely identify your product key.
g. You can have Windows save the full product key using the procedure at http://www.belarc.com/msproductkeys.html.

Attached is from Belarc advisor. Mayber there is an answer somewhere. Thanks for you time. Lookinf foward to receiving more. Joe

JPOP1918 · ‎01-19-2017

David,

Thanks for all the nice comments. I have tried to do all you suggested. Uninstalled everything. I have disks. They would not load program. The install started, connected printer, found printer---------------timeed out. NO INSTALL. Downloaded install package. Same thing. Found printer updating printer. Timed out. Uninstalled all I could find. Tried disks. Not administrater. Checked Win 10 says I am administrator. There have been no error messages. What else can I tell you. Having trouble with Intel Intel(R) Active Management Technology - SOL. That will not install. This is a Dell 7010. 8Gb ram. Win 10 Belarc Advisor Computer Prof