Unsuccessful driver installation

[Agieblueberry]

Good day!

I'm using a new laptop (Acer Aspire S13).  Since I have been using this, I cannot use my printer Color Laser Jet Pro MFP M176n because I could not succesfully install the driver.  In all of my attempts to install the driver, the installation reached 99% and then sent error message that there was error and could not proceed.  I have not used my printer since I changed laptop.

Any advice on what could be the reason and how I resolve this?

Many thanks. 

[Dvortex · Accepted solution]

Hello, @Agieblueberry – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are facing issues while installing the LaserJet printer on your new laptop (Windows 10?). Let’s start by performing a clean installing to try and fix the issue. Here are the steps:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/LES/M176/Color_LJPro_MFP_M176_full-solution_15321.exe and install the software.
• Connect the USB cable only when prompted.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Agieblueberry]

Thank you so much! The procedures you prescribed worked! 🙂

[Agieblueberry]

Hello.  I encountered the same problem again.  I tried to re-perform the prescribed procedures previously but they did not work anymore.  Any suggestion on how I can fix this?  I am not able to use my HP printer again.  Many thanks for your response.

[VIKASH4]

My Printer MFP M176n is able to scan but printer is not searchable in the PC. While installing the software, it stucks at 99% and shows fatal error at last. Tried more than 20 times restarting PC/Printer but failed. HP Print and Scan Doctor is also not able to find printer and says failed to communicate with selected product.

[VIKASH4]

• your suggestion:

• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.

Problem being faced: Not allowed to remove drivers here and getting message that they are in use. I restarted my PC then also same thing happening.