Update KB4517389 for Windows 10 (1903 build) did not return functionality of HP printer.

[Crafter89]

Is anyone else still having a print failure due to the recent Microsoft updates, even after the latest (KB4517389) from yesterday?  I installed the KB4517389 update yesterday but nothing has changed for me.  A few people are posting it worked for them and HP seems to be marking the other posts as solved which is a bit disheartening for those of us who still have the issue.  Every time I try to send a document to print (HP 8210 printer) the job gets hung up in the print spool and throws the printer into an error state.  I clear the print spool and it goes back to idle.  My other printer (laser jet MFP M148dw) can print, and has been able to print even before this last update. All my printers were unrecognizable when this whole thing first started but that was because the print spool.exe kept crashing and stopping.  I got that to stop even before the first failed Microsoft update simply by uninstalling my 8210 printer (why that worked is unknown).  Once that printer was removed, the print spool became stable.  I did a clean install of the software and drivers using the method that HP often posts concerning printer problems, and the print spool was still stable and allowed my other printer to work fine.  But the 8210 is still out of commission and this is where I am now.  I never got it to print to the 8210, even after this latest update.

So, again, is anyone else still experiencing this?  If so, I think it would benefit us to let HP and whoever know so that there can at least be a fix put out soon.

Plus, if anyone else has any ideas I might be missing, I would welcome the attempt.  I have run out of ideas. At this point I have entered the dreaded "doing the same thing over and over an expecting different results" level of insanity.

[sandytechy20]

@Crafter89

Welcome to HP support community.

Use HP Print and Scan Doctor to fix the driver issue.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Crafter89]

That was one of the first things I did since it either fixes simple issues or to be honest, in my experience, never helps.  Eiteher way it's good to get it out of the way and dig into the problem.  So, I did use the HP Print and Scan Doctor several times during my attempts to correct this problem, some before and some after the latest MS update.  I did do it just now at your request just in case something had changed.  The test print still gives the same error as anything else sent to the printer.  All internally generated print reports print just fine.  The tool gives the same message every time: There is a problem with your software that cannot be fixed by this tool.  I've uninstalled and reinstalled several times, usually with the download directly from HP, but once, just to be sure, with the CD that came with the printer.  Most times, I've done the more aggressive removal of print drivers and whatnot either using the often posted method involving the"printui.exe /s" command or using Windows PowerShell.  Still no change. Thank you though for your response.  Any other ideas are appreciated.

[sandytechy20]

@Crafter89

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Crafter89 · Accepted solution]

OK, so I had a moment of "inspiration" and it looks like I discovered a workaround.  Long story short, I changed the printer port to a standard tcp/ip port.  I know there are certain limitations to that but it did the job and the computer can send jobs to the printer, successfully print, and the printer spool doesn't get clogged.  Maybe there was something wrong with the original WSD port that the printer was using?  Perhaps I could have deleted that original WSD port, uninstalled and reinstalled the printer, and perhaps it would have created a new WSD port that would have worked.  I don't know about that and at this point I will put off testing that theory since I am just happy that I got the printer functionality restored.  I don't want to keep poking at it.

[TEJ1602]

@Crafter89

 That's great! Happy to hear that.

Let me know if you need any further assistance.