Update problem

[jesshove]

My printer has been working fine and then today I got a message to say that a software update was necessary. I followed all the instructions, including several reboots but then got a message to say that it had failed because it had taken too long. I went through the whole process again and, although it seemed to be progressing, I got the same result. I had been hoping to do some urgent printing today so extremely annoyed and frustrated!

[Rainbow23]

Hi @jesshove,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing issues with your HP Printer wherein the update does not install.

In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer by checking the links below:

1. HP Product Model Number

2. Windows Operating System

3. Mac Operating System

You have a good day ahead.

[jesshove]

Thanks for your reply. In fact I have now managed to get it to work after deleting the printer completely from 'devices' and starting again as a completely new printer.  Just for the record, I use Windows 10 and the printer is a Color Laser Jet Pro MFP M277 dw

[Rainbow23 · Accepted solution]

Hi @jesshove,

You are welcome.

I am happy to know that the issue has resolved after deleting the printer completely from 'devices' and starting again as a completely new printer.

I also appreciate your time and patience.

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.