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‎07-08-2019 10:18 AM

HP Recommended
Product: hp 4700
Operating System: Microsoft Windows 10 (64-bit)

I have a 6 tray hp 4700 laser printer.
Since upgrading to windows 10,  the universal printer driver under printer properties only lists 4 trays

can't find a way to change that

3 REPLIES 3

‎07-08-2019 10:40 AM

HP Recommended

In the driver under device settings, installed options can you add the trays from there? Which driver revision are you using right now? Make sure Windows 10 did not install it's own V4 driver as they typically will not recognize all installed options.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-08-2019 01:17 PM

HP Recommended

Thank you,  it is the hp 'universal' driver I got from hp's site 10.0.17119.1
under win 7 there was an option to scan for installed device options.. 
--- and I did look in device settings,  re-checking
but not for this driver under win 10...

 

 

 

Was this reply helpful? Yes No

‎07-08-2019 01:17 PM

HP Recommended

Thank you,  it is the hp 'universal' driver I got from hp's site 10.0.17119.1
under win 7 there was an option to scan for installed device options.. 
--- and I did look in device settings,  re-checking
but not for this driver under win 10...

Was this reply helpful? Yes No
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