-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- LaserJet Printing
- Using non-HP toner in M477fdw...worked fine until software u...

Create an account on the HP Community to personalize your profile and ask a question
09-19-2016 06:41 PM
Printer was working fine with non-HP toner this morning until it did a firmware update right after a print job and now it is saying there is a color memory error. Tech service call center says nothing that can be done. Is this true? Does the printer now not allow any non-HP toner to be used? This is totally BS. I get that it voids the warranty but it shouldn't keep me from using whatever I want in the printer. This is not an issue with the toner cartridges.
Solved! Go to Solution.
Accepted Solutions
09-19-2016 10:41 PM
Hi,
You may downgrade the firmware back to the previous verison by following the tool below:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7326587&swItemId=t2_159844_1&swEnvOid=54
Be sure not to interrupt the process till it completes on both the printer screen and the PC.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-19-2016 10:41 PM
Hi,
You may downgrade the firmware back to the previous verison by following the tool below:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7326587&swItemId=t2_159844_1&swEnvOid=54
Be sure not to interrupt the process till it completes on both the printer screen and the PC.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂