• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎10-09-2017 12:38 PM

HP Recommended
Product: color laserjet pro mfp m477fnw
Operating System: Microsoft Windows 7 (64-bit)

20171009_130146.jpg

What woud cause this line to appear. Is this the fuser or a roller. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2017 12:22 PM

HP Recommended

Let's try and ad some info.This can be on the second transfer roller.The spongy roller that should be reach able when you open the rear door.Inspect the roller and try to clean it with a soft wet cloth and let it dry before making any prints.

hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-09-2017 07:16 PM

HP Recommended

Does it happen with a color print or only with black and white. If only black and white I would think the black toner cartridge has an issue. If it happens with color, then it could be the fuser.

Was this reply helpful? Yes No

‎10-10-2017 02:04 PM

HP Recommended

It happens when printing color or black and white. This is a cleaning print page several time to see if it would go a way. 

Was this reply helpful? Yes No

‎10-11-2017 12:22 PM

HP Recommended

Let's try and ad some info.This can be on the second transfer roller.The spongy roller that should be reach able when you open the rear door.Inspect the roller and try to clean it with a soft wet cloth and let it dry before making any prints.

hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎10-18-2017 11:08 AM

HP Recommended

Cleaning the secondary transfer roller did the trick. Thank you for the suggestion. 

Was this reply helpful? Yes No

‎10-18-2017 12:39 PM

HP Recommended

Glad to solve the problem.Please just mark as a solution on the forum so that it will be available for everyone.Have  a great day.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.