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‎06-14-2017 05:25 AM

HP Recommended
Product: HP Color LaserJet MFP M476dw

2 Vertical lines are printed on the page whenever I use the feeder for scanning or copying. I have a HP Color LaserJet MFP M476dw. 

I have tried to unplug the printer for more than 5 minutes and the lines are still there. 

 

Any advice please.

 

Thank you 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2017 05:40 AM

HP Recommended

Hi @LenuV,

 

I would suggest that you clean the glass that is responsible of the scanning via the document feeder.

Open the ADF lid so that you can see the glass of the scanner. You need to clean very carefully the left small glass, not the big one in the centre. Use a damp cloth. If there is a smudge or a thin line on that glass that can't be removed, then try with IPA (Isopropyl Alcohol).

 

Let me and others know if that solution worked for you.

 

Cheers!

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

2 REPLIES 2

‎06-14-2017 05:40 AM

HP Recommended

Hi @LenuV,

 

I would suggest that you clean the glass that is responsible of the scanning via the document feeder.

Open the ADF lid so that you can see the glass of the scanner. You need to clean very carefully the left small glass, not the big one in the centre. Use a damp cloth. If there is a smudge or a thin line on that glass that can't be removed, then try with IPA (Isopropyl Alcohol).

 

Let me and others know if that solution worked for you.

 

Cheers!

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

‎06-14-2017 06:24 AM

HP Recommended

Thanks, it worked!

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