Warning that more than one access point/wireless router has the same SSID

[mccarta]

I am getting this same error message. It won't let me print from my cellphone. The printer is appearing on my list but it is greyed out so I cannot choose it. How can I move forward?

[Riddle_Decipher]

@mccarta

Welcome to HP Forums,

Let's get straight to it!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

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Meanwhile, please ensure the printer works fine as a stand-alone copier or on a wired network/USB, once confirmed, please try the steps mentioned in this related post: Click here for instructions.

(Though the header/product is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Let me know how that pans out,

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That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[itprincesspmp]

I am having the same problem on our network.  We have three HP LaserJet 400 Color M451dw printers on site.  They are setup as airprinters.  We have multiple AP's setup around our floor.   For the most part our users can print to the printers from their wireless devices..... However sometimes they will receive a message the printer is offline.  I went through the printers yesterday and sent three test printers to all of them through out the day. AM, afternoon and PM.  One of the printers was offline.  I printed the Wirless Network Test report and the following error showed "More than one access point/wireless router has been found that matches your wirless network's name (SSID).  If this is unintended, your HP printer might connect to the wrong wireless network.  If you change your  network's name, you will need to configure the SSID on all of your wireless devices to match the new network SSID. **

Thoughts?

[itprincesspmp]

I followed the instructions you listed in your reply and I'm still having the problems with our Air Printers on site.

[ShlomiL]

Hi,

AirPrint uses Bonjour which relies on Multicasting, such a use of a range extender may break the multicast connection and therefore the printer goes offline.

I suggest setting the closest access point with a unique SSID so both your Apple Device and HP Printer are connected to the same access point, then it should print correctly.

Shlomi

[itprincesspmp]

Thank you so much for replying, I really appreicate it.   Changing the settings on the AP's at our site is not an option.  They are used for wireless coverage throughout the office.  There has to be another solution.