Warranty returns

[dp135]

I don't know exactly where to send this but I just wanted to share an opinion. Spend some time in chat today with a very nice person asking about getting a refurb certified laser printer. My questions were concerning restock fee a free return label if it needed to be returned what constituted damage as in cosmetic damage etc. the answers were all fine my thing that surprised me was then when I asked about is there a restock fee on the warranty and she said no because the warranty isn't refundable. And I said you mean if I return a printer you don't automatically cancel the warranty on it that is attached to it. She said no but there's a team that gets together and decides whether or not they can waive the claim. I just think that's ridiculous. Whenever I've ordered anything from another vendor if I got a three or four year warranty plan on it and return the item then obviously I don't need the warranty anymore. Apparently HP doesn't see it that way.

[Garp_senchau]

@dp135, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for sharing your experience, and I completely understand your concern. I can see how that situation might seem a bit confusing. To help clarify and look into this matter further, could you please share your case ID with me via private message? We really appreciate your feedback and want to ensure everything is handled properly.

Meanwhile, I suggest you refer to this blog post: Warranty Update for HP Printers and PCs

I hope this helps.

Take care and have a good day. 

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Regards,

[dp135]

Hi - Thank you. So it would seem I can order the refurb printer and after that, so long as in warranty period, I can buy a plan. Is that correct? I'd rather do that then hope the team takes pity on me ;=) I also asked the chat agent if there was a restock fee. She said yes, however, if there were issues, it would be waived. I explicitlty asked does that include Cosmetic damage? She said yes, 15% unless it was an HP issue. Can you verify? That is my concern with refurb, what do scratches and small cosmetic issues mean in real life?

[dp135]

I do not have a case ID. I am PRE-SALES.

Dorothy