Warranty

[Yugpot]

I don’t know how long I’ve posted questions about my printer not working but it was prior to 6/11/2019. The warranty expired 6/14/2019. Even though I have lots of documentation (messages) I’m sure I can’t get them to cover it.

[Dragon-Fur]

@Yugpot 

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@Yugpot wrote:

I don’t know how long I’ve posted questions about my printer not working but it was prior to 6/11/2019. The warranty expired 6/14/2019. Even though I have lots of documentation (messages) I’m sure I can’t get them to cover it.

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I am sorry you are having issues with your printer.

Our community is not HP Technical Support.  We cannot speak for whether HP Support will do - or will not do - something.  The best way to find out what HP will do is to ask HP.

Your best and fastest option to receive help from HP for your device is to open a case with HP Support.

Open the case, provide all the necessary / requested information, explain the issue, ask for options.

IF you cannot contact HP Technical Support (due to your location on the planet or other severe issues), we can forward a request.

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Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

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