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‎01-20-2018 12:52 PM

HP Recommended
Product: HP LaserJet Pro M201 series

My printer sustained some water damage due to a leak in the cieling. It was plugged in at the time, but it was unplugged and remained off for about a week after it was found. The printer still turns on and prints, but as the page comes out, smoke comes out with it. Can the printer still be used, and is there anything I can do to fix this issue?

3 people had the same question
1 REPLY 1

‎01-20-2018 01:10 PM - edited ‎01-20-2018 01:11 PM

HP Recommended

Hi ClaireM72,

 

I don't how much water your printer got inside it, but I assume that not much. A week left off to dry should be enough. Did you smell the smoke? Does it smell that something is burning? Probably not. This "smoke" is usually common to printers when they are in an environment with high humidity. If you let the printer run and print some pages this will fade away.

 

I hope this will help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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