When scanning paper always gets pulled sideways and jams

[Dnoonandc]

Everytime I use the top feeder for scanning the paper jams. It gets pulled to the front (part of the printer that faces you) and is being pulled through the feeder on an angle. No matter what I try this happens each time. Opening everything up and adjusting things, reseting the printer to factory, alignment calibration, etc. Nothing helps.

[Andr-1611]

Hello @Dnoonandc,
Welcome to the HP Support Community!

Try this solution here: Automatic document feeder 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
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[Dnoonandc]

unfortunately it did not help. The rollers seem to go sideways and pull the paper so I can only assume it needs to be serviced or replaced.

[Repairatrooper]

95% of this type of jam error is caused by a foreign object being stuck in the paper path, I have removed everything from staples and paper clips to one machine where the user managed to get 16 post it notes signature here arrows stuck in the adf before it completely quit. The trick is to floss the paper path, which means you take a 1-2 inch wide strip of heavy paper, light cardboard or somewhat stiff mylar and force it through the path, in the direction of paper travel. Normally you only go in the direction of paper travel to avoid damaging any sensor flags in the paper path, but in a case like this you may need to in order to remove stubborn debris. If you find a spot where you simply cannot push the flosser through, move slightly to side and push the flosser half way through and then slide it sideways and pull backwards at the same time to hopefully dislodged what is stuck.

[Dnoonandc]

You were correct!! I put thicker paper through and used a needle nose plier to pull it the rest of the way out and sure enough some rubber foot piece for some small electronic device came out with the paper. Thanks a million