When trying to print computer says printer door is open but it is not?

[cg12890]

I am trying to print from my computer but computer continues to say that door is open which it is obviously not.  Any suggestions?

[Kumar0307]

Hi @cg12890

Welcome to the HP Support Community. I'd be happy to assist you.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, perform step 1 from this document.

Hope this helps! Keep me posted. 

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