While clicking on scanner button on pc screen, it shows scanner unreachable.

[ag_3185]

While clicking on scanner button on pc screen, it shows scanner unreachable. also tried disabling all firewalls but no result.

[atharva_gp]

@ag_3185,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• What is the model of your printer?
• How is the printer connected? Wired or Wireless?
• Are you able to print and make a copy?

Please try running the HP Print and Scan Doctor.

HP Print and Scan Doctor is a diagnostic utility that is used to identify printing and scanning issues automatically.

• Download HP Print and Scan Doctor from this link
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click Fix Scanning and follow the on-screen instructions and complete the diagnostics
• Try to scan again

Let me know if this information helps. 

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