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HP Recommended
Laserjet M402dne
Chrome OS

I've used a USB cable to connect a Laserjet M402dne to an Asus Chromebook C434T (using USB 3.1, type A to type B cable).

The ASUS reports (when you click on the clock)  "Hewlett-Packard LaserJet M402dn (USB) is connected and ready" but an attempt to print results, after that printer is selected, in "setting up"(or somesuch)  replaced after a bit by "Error setting up printer". Self-test reports print OK through the printer's own menu/display.

 

I have no clue as to what that uninformative error message might mean.

2 REPLIES 2
HP Recommended

Hi,

Please make sure you have the HP Print for Chrome app installed and check if that may help:

https://support.hp.com/us-en/document/c04683559

 

Shlomi



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HP Recommended

Installed that app, but attempting to print failed in exactly the same way as  before: After selecting "Print" of a browser page per the app's instructions and choosing the "destination" "Laserjet M402dne" the Chromebook says "Setting up..." which transforms to a red "Error setting up printer" message.

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