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‎05-20-2026 12:08 PM

HP Recommended

I have the LaserJet m28W and I am unable to connect to WiFi. Initially, when I connected to the printer and I entered the password, it said the password was wrong. However, the password is NOT wrong. I messed with the printer more and eventually there was a new printer to connect to on the WiFi (now is called HP Setup). I can connect to it but it is not a private network and it doesn’t give me a place to enter in the WiFi. Please help.

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6 REPLIES 6

‎05-22-2026 07:38 AM

HP Recommended

Hello @Ebell432, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP LaserJet M28W

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

HP LaserJet printers without a touchscreen
 

  • Use the Cancel and Wireless buttons to restore Wi-Fi setup mode.
  • Press the Cancel button to ready the printer.
  • Press and hold the Wireless button until the Attention light blinks.

Note: Your control panel might look different than the following example, but the steps are the same.
 

Example of pressing and holding the Wireless button
 

  • Wait 60 seconds until the Wireless light blinks blue.
  • Within two hours, return to the app or software to find and add your printer and complete the setup.

Take care and have an amazing day!

I'm an HP Employee.


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‎05-25-2026 02:50 PM

HP Recommended

Unfortunately, that didn’t help. It still shows the WiFi as “HP Setup” and no place to enter in a password.

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‎05-26-2026 01:04 PM

HP Recommended

Thank you so much for your response @Ebell432 
 

As the network appears as “HP Setup”, it will not prompt you for a password. instead, we request you to follow the onscreen steps shown and proceed to get the printer connected. 

 

Have a great day ahead!

I'm an HP Employee.


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‎05-26-2026 02:05 PM

HP Recommended

There is no screen for me to follow directions. How do I get it back to being able to connect to WiFi?

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‎05-26-2026 02:37 PM

HP Recommended

Please check your device which the printer is connected to where you will find the onscreen instructions to get the printer connected. @Ebell432 

 Have a great day ahead!

I'm an HP Employee.


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‎05-28-2026 02:38 PM - edited ‎05-28-2026 02:40 PM

HP Recommended

Could you please connect the device and the printer and check the device for the onscreen instructions to get the HP Setup done?
 

Take care and stay fantastic!

I'm an HP Employee.


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