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‎08-05-2025 04:56 PM - edited ‎08-05-2025 05:07 PM

HP Recommended

I installed a new cartridge and it now prints wide black lines and smudges on the paper. Almost like it is getting too much ink, cannot really explain it. There was not a tab/tape to pull off this cartridge as there used to be. I updated software/drivers, cleaned everything I could reach and still get that messy black lines on the paper. I did a test page and same thing. It is the correct toner for my machine 26A. Have never had this problem before. What could be wrong? Bad toner cartridge? I have had it for several months but do not print as much and just ran out of the old one. Any ideas? Thank you

HP Laser Jet Pro M402n printer

 

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