Win10 printer app disrespects setting "monochrome"

[Betty0610]

@postman78

Does this happen while printing from any other browser or applications?

[postman78]

Happens with:

MS Edge

Windows Mail App

Windows image viewer

UCBrowser UWP

OneNote (Version from Microsoft Store)

Doesn't Happen:

MS Office 365

Paint 3D

OneNote 2016

[Betty0610]

@postman78

Uninstall the software and try using the window built-in driver: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[postman78]

Ok, now the print is in monochrome as selected. 

...but how can I scan to harddrive now? The scan function seems not to be include in the replacement driver.

[Betty0610 · Accepted solution]

That's great to hear 🙂 You can use HP Smart App for Windows for that: https://support.hp.com/us-en/document/ish_1716406-1413451-16

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!