Wrong description for pickup roller replacement in service manual

[ThomasBraun]

Hi,

according to page 10 of the service manual, I have to do the following to access the menu to rotate the pickup rollers into the service position:

"Simultaneously press the Left Arrow button and the Cancel button to open the 2ndry
Service menu."

But there is neither an arrow nor a cancel button - this device has a touch screen and I can't see any of that buttons, there is only a "home" and a "back" button and sometimes, depending on which sub-menu you are in a cancel button.

How can I replace the pickup rollers???

[PPDTECH]

Hi

This is the correct way to do it, the touch buttons are located in the black area around the display, the left is located middle left and the cancel is bottom right corner.

[PPDTECH]

[ThomasBraun]

Well - here are a few photos of how it actually looks here.

If I press in the area where the "X" is supposed to be it just says "Job setting deleted".

The same message shows if I press the area where the arrow is sopposed to be and the "X" area.

I also tried to go to the "Settings" or "Service" menu, but the arrow and "X" do not show up simultaneously anywhere .

Sometimes the "X" is visible, sometimes the arrow.

[PPDTECH · Accepted solution]

yes if you have not tried doing this before it can be a bit of a pain, here is the steps as i know them:

1: go in to settings

2: press left and then the X, this should be done fast or it wont enter

[ThomasBraun]

PDTECH, you are my hero - it actually works.

I'd like to know what in the world the guy took who wrote this manual... making users press invisible buttons in sub-menus without mentioning the fact that they first have to go into the settings menu.

But, from my experience with HP - both as customer and supplier - this perfectly fits the picture