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vitalilin
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a fatal error occurred preventing product use

HP LaserJet Pro M126nw
Microsoft Windows 10 (64-bit)

 

I tried so many times to instal driver , but this problem still come up , crazy ~~~~~ How can i do to get over this problem ?

捕获.JPG

 
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Message 2 of 5
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a fatal error occurred preventing product use

How are you connecting. If by network, install manually. On PC go to control panel>devices and printers and click install printer. I would also suggest that you download the current Universal Printer driver from HP and use that driver for the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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Message 3 of 5
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a fatal error occurred preventing product use

When you power on/off or open/close cartridge door will M126  engine turning or not?

If it's not you may have something wrong on the M126 maybe it really has a fatal error needed to be found out.

What's it says on the LED screen?

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vitalilin
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a fatal error occurred preventing product use

Thank you. 

Actually i successfully manually added printer in panels  .

The thing is i'll have to use scanner too~

hp tells me to re-install windows 10, that'll be a disaster, so i'm trying to find other ways.

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vitalilin
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a fatal error occurred preventing product use

The engine works well, i can add the printer in control and panels, BUT i can not be able to install the official driver, it doesn't make sense, and i can't find a perfect solution even now though there are many users that have same issue.

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