admin password MFP M277DW

[AndrewLindsay]

We have a new internet router so need to set it up for print/scan connection but the printer is asking for the password (admin.) We lost it! Please help on reseting as we can't find advice on-line or in the user guide - thanks

[Chimney_83]

Welcome to HP Forums @AndrewLindsay,

Thanks for the post. 

I understand that you need assistance in resetting the password on your printer, is that right?

Not to worry, I will be glad to assist you. 

Are you able to copy using the printer?

Please click here for the user guide of your printer. 

Follow the reset procedure mentioned on page number 100 in the user guide. 

This would restore the printer to factory defaults. 

1. On the product control panel, touch the Setup button.

2. Scroll to and touch the Service menu.

3. Scroll to and touch the Restore Defaults button, and then touch the OK button.

The product automatically restarts.

Let me know if this helped. 

[AndrewLindsay · Accepted solution]

Great - now sorted - many thanks

[Dvortex]

Hello, @AndrewLindsay

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂
 

Please consider marking the post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".

[Krulli]

Tried this method as shown on page 100. After I click Service, it ask for the password. Is there another way to restore to factory defaults. Thx

[Krulli]

Found on youtube. Turn off printer, place finger on bottom right of menu screen, and turn printer on.  Keep finger on screen until the screen says it “Permanent Storage init”. Then you can setup. 

https://youtu.be/Pe0Ar1TyBHY

[Billg54]

The service menu demands a password so I can't enter it. I need to get in to change the wifi settings

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you