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karasmom Honor Student
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can't print pdf files

Mac desktop
macOS 10.14 Mojave

I am having trouble printing pdf files.  Sometimes they will take forever, other times not print at all and the job will drop from the print queue.  I've tried rebooting, reinstalling adobe, etc.  It will print if I choose print as image, but it cuts off the items at the bottom of the page.   Any ideas?

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HP Support Agent
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can't print pdf files

@karasmom, Welcome to HP Support Community!

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

You can also completely uninstall Acrobat Reader. Go to Adobe website, download and install Acrobat Reader DC. Try printing.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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karasmom Honor Student
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can't print pdf files

Thank you.  I did uninstall and reinstall Acrobat Reader DC.   It's still slow, but it's printing.  Thanks for your help!

 

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