05-19-2019 02:15 PM
I am having trouble printing pdf files. Sometimes they will take forever, other times not print at all and the job will drop from the print queue. I've tried rebooting, reinstalling adobe, etc. It will print if I choose print as image, but it cuts off the items at the bottom of the page. Any ideas?
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05-20-2019 01:54 PM - edited 05-20-2019 02:40 PM
@karasmom, Welcome to HP Support Community!
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
You can also completely uninstall Acrobat Reader. Go to Adobe website, download and install Acrobat Reader DC. Try printing.
Let me know the outcome.
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