cannot access Printing preference. showing Protection Fault 0xc0000005

[Sameer-AND]

as mentioned in the subject, I am using Windows 10 Pro (6 bit)

my Printer model is LaserJet 1536dnf MFP and the driver is installed for M1530 MFP. when i tries to open Printing Preferences it gives the following error.

C:\WINDOWS/system32/rundll32.exe

Function address 0x000000006FDAB9E2 caused a protection fault. (exception code 0xc0000005)

Some or all property pages may not be displayed 

needs to change the Page size to A4. Urgent assistance is required.

Thanks

[ALS-77]

Printer driver is corrupt. Delete the current driver, reboot computer, install new driver. If you can't delete the current driver, just install a new driver with a different name and use it instead.

[Sameer-AND]

I am downloading the driver from HP Support only and so far i have tried to download it 4 times every time the same driver is being downloaded with the file size of 173MB and by the file name of "hp_M1530_MFP_full_Solution_15188" and the problem still exist.

Please suggest with another solution.

Thanks

[ALS-77 · Accepted solution]

Instead of the Full Solution, let's try the basic and maybe even the Universal. Maybe there's a compatibility issue on these computers with the Full version.