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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- LaserJet Printing
- cannot clear paper jam error light P1102W
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08-13-2018 04:20 PM
I have tried all the suggestions from HP: remove the cartridge and clean it, remove paper and replace, unplug and let the printer sit for 60 seconds and still have the orange flashing paper jam error. I also have restarted my computer.
Solved! Go to Solution.
Accepted Solutions
08-14-2018 09:55 AM
When you remove cartridge use flashlight and check in the middle of the printer behind grey rubber paper pickup roller.
You might have some foreign object or a small piece of paper that is blocking sensor that is located behind the grey roller.
08-14-2018 09:55 AM
When you remove cartridge use flashlight and check in the middle of the printer behind grey rubber paper pickup roller.
You might have some foreign object or a small piece of paper that is blocking sensor that is located behind the grey roller.
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