cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
12 9 0 0
Message 1 of 4
177
Flag Post

cannot update the printer's firmware

HP Recommended
laserjet pro m12w
Microsoft Windows 10 (64-bit)

my printer laserjet pro m12w has the firmware 20180202, i 've downloded the latest one 2018208. i instaled it via USB and it said that it was updated . When i look the printer's info says that the firmware is 20180202. It never updated i tried for several times with no results

3 REPLIES 3
Highlighted
Author
Level 1
12 9 0 0
Message 2 of 4
Flag Post
HP Recommended

is there someone who can help?

Reply
0 Kudos
Highlighted
Author
Level 1
12 9 0 0
Message 3 of 4
Flag Post
HP Recommended

and there is no .ful file in the firmware to try to force the installation

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,711 21,612 1,192 1,285
Message 4 of 4
Flag Post
HP Recommended

@mtzar

 

Welcome to HP Support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Refer this HP document for the steps to update the firmware:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation