cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 0 0 0
Message 1 of 1
101
Flag Post
HP Recommended

cm1017mfp unable to get the scan function up and running

CM1017MFP (Product# CB395A - firmware version 20120927 ) connected via USB to HPZ230 running Windows10 pro up-to-date; installed driver :  HP Universal Print Driver for Windows PCL6 (64-bit) version : 6.8.0.24296.

Unable to scan.

- From the printer console, error message : "not set up on PC"

 - From Microsoft Scan : No scanner installed

 Using HP Doctor, a message : get the INSTALLER bur the link is broken, landing on a Error Page.

The procedure "turn on / off ", plug the USB cable has been run to no avail

Tried to installed a "HP Solution Center" from the good old  WinXP time or some  more recent equivalent   but could not find anything on the HP site.

 

I'll be grateful for all your help

 

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation