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- HP Community
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- cm1017mfp unable to get the scan function up and running

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12-03-2019 01:23 PM
CM1017MFP (Product# CB395A - firmware version 20120927 ) connected via USB to HPZ230 running Windows10 pro up-to-date; installed driver : HP Universal Print Driver for Windows PCL6 (64-bit) version : 6.8.0.24296.
Unable to scan.
- From the printer console, error message : "not set up on PC"
- From Microsoft Scan : No scanner installed
Using HP Doctor, a message : get the INSTALLER bur the link is broken, landing on a Error Page.
The procedure "turn on / off ", plug the USB cable has been run to no avail
Tried to installed a "HP Solution Center" from the good old WinXP time or some more recent equivalent but could not find anything on the HP site.
I'll be grateful for all your help
