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HP Recommended

cm1017mfp unable to get the scan function up and running

‎12-03-2019 01:23 PM

CM1017MFP (Product# CB395A - firmware version 20120927 ) connected via USB to HPZ230 running Windows10 pro up-to-date; installed driver :  HP Universal Print Driver for Windows PCL6 (64-bit) version : 6.8.0.24296.

Unable to scan.

- From the printer console, error message : "not set up on PC"

 - From Microsoft Scan : No scanner installed

 Using HP Doctor, a message : get the INSTALLER bur the link is broken, landing on a Error Page.

The procedure "turn on / off ", plug the USB cable has been run to no avail

Tried to installed a "HP Solution Center" from the good old  WinXP time or some  more recent equivalent   but could not find anything on the HP site.

 

I'll be grateful for all your help

 

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