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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Have you changed any hardware such as your wireless router? These printers only communicate on the 2.4 Ghz wireless and most newer routers are dual band. Standard programming is usually to use the same SSID for both the 2.4 and 5 Ghz bands and if the signal from the 5Ghz channel is stronger it will try to connect but fail. You likely need to configure the 2.4Ghz band with a different SSID so that the printer will only try to connect with that one.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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yes, hardware was changed and now have 2g and 5g. Can this be fixed?
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