cp2025

[Dick85]

Printer used to be attached via LAN connection and worked fine.  Recently the data started being sent to another LAN attached printer.  Printer also connected via USB. I disconnected the LAN, then  I removed all CP2025 printer drivers and tried to reload the newest driver.  Driver software could not find the printer.  It did load when I specified USB connection.  Printer now prints correctly but provides message "Cannot communicate with the printer."  I assume that means it no longer gets a message to the computer after printing so it can display ink levels and the like.

I have not removed the printer from the network connection page.  Any ideas?

[davidzuts]

I am sure when the printer was first loaded an hp program was also loaded which provided information as documents were printed.  The program is still there but can not commuincate since the primary interface (network) is no longer being used.  You need to remove all instances of the printer and also go to add/remove programs and look for the hp program that is loaded for your model and remove it.  You then need to load the printer again and it should work without the message.  Of course you will not get the status of supplies unless you load the HP Toolbox software for the printer if it is available in windows 10.

[Dick85]

The only HP programs that I can uninstall were downloaded today along with the troubleshooting.  They are the HP Support Assistant and the HP Support Solutions Framework.  The printer no longer is visible on the computer networks page.  Since it stoped beeing visible could it be a hardware problem?  We have had some power surgees in the area.

[davidzuts]

This will not be a hardware issue since you can print.  If you have the original disk that came with the printer look for a program on the disk called scrubber.exe.  You then remove the printer and you then run the program to remove all registry and other entries for this printer.  I would then connect the printer to a different usb port on the computer and it should say found new hardware and load the software automatically for the printer.  See if this works.  Your issue is software and not hardware.  Refer to the link below for help:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01540308#N1019D

[davidzuts · Accepted solution]

This will not be a hardware issue since you can print.  If you have the original disk that came with the printer look for a program on the disk called scrubber.exe.  You then remove the printer and you then run the program to remove all registry and other entries for this printer.  I would then connect the printer to a different usb port on the computer and it should say found new hardware and load the software automatically for the printer.  See if this works.  Your issue is software and not hardware.  Refer to the link below for help.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01540308#N1019D