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‎05-21-2018 05:27 AM

HP Recommended
Product: laserjet 3020
Operating System: Microsoft Windows 10 (64-bit)
 I would like to find the hp laserjet 3020 scanner drivers for windows 10. The printer drivers install correctly but not the scanner drivers.
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2018 06:37 AM

HP Recommended

Hi,

 

The printer is connected in USB and in the settings is the name of the printer.

I managed to solve the problem by installing the latest version of windows 10, version 1803.

Thank you so much for your help anyway

View solution in original post

2 REPLIES 2

‎05-21-2018 05:35 AM

HP Recommended

Hi,

Is the printer connected via USB or through the network?

 

Be aware that scanning is only supported via USB as described below:

https://support.hp.com/us-en/document/c03501661

 

If you fail to scan using provided guideliens please open the Control Panel and select View Devices and Printers, click on Printer Properties and then open the Advanced tab.

 

Does it list the HP Laserjet 3020 model or the HP Universal Print Driver within the Driver drop down menu?



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If my post resolve your problem please mark it as an Accepted Solution 🙂

‎05-22-2018 06:37 AM

HP Recommended

Hi,

 

The printer is connected in USB and in the settings is the name of the printer.

I managed to solve the problem by installing the latest version of windows 10, version 1803.

Thank you so much for your help anyway

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