e print /web services no connectioon

[Tony158]

hi im having problems setting up  my new printer hp m254dw with a lcd  , and ive come to this forum for some help

printer worked and e print etc worked from the box everything was great  , until i did a factory reset due to printer constantly doing power on calibration,  and now it has reset my e print email and i have to re do everything but its not as simple as the first time round ...

connection print page says its all good with my wifi ,

while trying to re set up the printer it has decided to be awkward and say no connection please make sure your connected to internet when i try to enable web service ,

finally i manage to  enable webservice through the ip web page and got a printer email address but it wont print my code to activate the e print, on printer lcd  it says no connection when i go to the menu and press  print information , and i cant access apps message says no internet connection

it worked before a reset  but not again and i havent changed anything on my router im very confused......

[DavidSMP · Accepted solution]

@Tony158,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with not able to connect to web services or use eprint. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that

For better clarity and to assist you accurately I would require more information regarding this:

How did you reset the printer?

Was it an NVRAM reset that you performed on the printer?

For now, try these steps:

• First, perform a hard reset on the printer: https://hp.care/2vaAz7K (Step 2: Reset the printer)

Then from this link: https://hp.care/2BYfGzy (HP Printers - Cannot Connect to Web Services) perform all the prescribed steps:

• Step 1: Make sure your printer supports Web Services
• Step 2: Check the network and printer connection status
• Step 3: Restart the computer, printer, and router
• Step 4: Turn on Web Services from the Embedded Web Server (EWS)
• Step 5: Check the Internet proxy server settings
• Step 6: Update the printer firmware.

Then perform these steps to assign Manual DNS and Google DNS:

• On the front panel of the printer, touch the wireless icon. Select the Wireless ON to get the wireless summary. Make a note of your IP address.
•  
• 1. On your computer open an internet browser and enter the printer's IP address in the address bar. This will bring up the Embedded Web Server page (EWS).
• 2. At the top of the page select Networking.
• 3. From the left-hand side, select Network Identification.
• 4. Under the section for DNS, under Primary (IPv4) enter 8.8.8.8, under Secondary (IPv4) enter 8.8.4.4.
• 5. Select Apply at the bottom of the screen.
• 6. Turn of web services and enable the web services again.
•  
• If still unable to connect, try entering 209.244.0.3 for the Primary (IPv4), and 209.244.0.4 for the Secondary (IPv4)
• This link: https://hp.care/2v9fJpt has screenshots on how to do it. Refer to page 1.
• This link: http://hp.care/2j802WT shows you how to disable and enable Web services.

Now check for issue resolution.

• If it still continues, then perform the relevant steps from this link: https://hp.care/2EIvbIC (HP Printers - Setting Up an HP Connected Account)
• Step 3: Obtain the printer claim code
• Step 4: Use the claim code to add your printer on HP Connected
• Step 5: Set up web-connected printing services
• Frequently Asked Questions (FAQs)

Now check for issue resolution. This should fix the issue.             

Please perform all these steps patiently as it is critical to resolving the issue. Good luck and keep me posted. I will keep a watch for your reply.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

@Tony158,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂