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‎12-17-2018 04:20 AM

HP Recommended
Product: E77650

I have a customer ssying there E77650 is showing a no carrier messsge. What does this mean and whats the fix?

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1 REPLY 1

‎12-17-2018 10:05 AM

HP Recommended

Hi MarkyCM2UK,

 

This model (E77650) is a PageWide MFP printer. I assume that the correct message is something like "No cartridge" or "Cartridge is missing" ? 

 

- Open the cartridge door and ensure that all four (4) ink cartridges are seated properly.

- Pushing them once unlocks them so that they can be removed

- Pushing them a second time locks them back in

- Close the door

 

Did the above solved the issue?

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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