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For years i have been scanning receipts on the HP app and then emailing them to myself to upload onto our accounting system on my laptop. 

Now the email provider is rejecting the email because it has been identified as spam.

When I finally got the file via another sender, our accounting system Xero will not accept the uploaded document.

Does anyone have any ideas what is going on?

Thank you

1 REPLY 1
HP Recommended

It should be going into a bulk, trash, or spam folder. 

Depending on what email tool you are using you should be able to set a rule to recognized the mailer and move the "spam" to the inbox where it can be accessed.

--or--

Identify the sender and "add sender to Safe Sender List"

you only need to do this once.

--or--

If the mail is being blocked because of an attachment then you need to rename it
If the attachment is zzzzzz.png or zzzzzz.pdf then rename to .bin or .txt

It can either be renamed correctly when received or the tool (Xero) will need to recognize the attachment even if the extension is not correct.  Many media apps actually look at the contents of the file and do not assume that .txt is really a text file.

 

if the provider looks at the contents of the attachment then you need to "zip" the attachment and then rename it from zzzzz.zip to zzzzzz. txt  (or .bin maybe)   It will need to be unzipped when received.  Either CoPilot or ChatGPT can create a script to do this and can show you how to install the script into the task scheduler to run when the email arrives.


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